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Prinsip-Prinsip Total Quality Service

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Buku ini berisi informasi tentang kualitas, barang versus jasa, komunikasi dan manajemen, strategi implementasi TQS, kerja sama tim dan pemberdayaan, layanan pelanggan dan kepuasan pelanggan, pengambilan keputusan dan pemecahan masalah.

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Availability

Detail Information

Series Title

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Call Number

658.8 TJI p

Publisher

Jakarta : ANDI., 1997

Collation

xii; p.176; 23 cm

Language

Indonesia

ISBN/ISSN

979731054X

Classification

Marketing, Management of Distribution/Ma

Content Type

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Media Type

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Carrier Type

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Edition

Cet.3 2003

Subject(s)

Leadership
Manajemen

Specific Detail Info

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Statement of Responsibility

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