APA Style
Tjiptono, Fandy. (1997).
Prinsip-Prinsip Total Quality Service (Cet.3 2003).
Jakarta:
ANDI.
Chicago Style
Tjiptono, Fandy.
Prinsip-Prinsip Total Quality Service.
Cet.3 2003
Jakarta:
ANDI,
1997.
Text.
MLA Style
Tjiptono, Fandy.
Prinsip-Prinsip Total Quality Service.
Cet.3 2003
Jakarta:
ANDI,
1997.
Text.
Turabian Style
Tjiptono, Fandy.
Prinsip-Prinsip Total Quality Service.
Cet.3 2003
Jakarta:
ANDI,
1997.
Print.